FAQ — Bodyfit

FAQ

Membership

When I join, can I use all Bodyfit clubs in Sydney?

Bodyfit Platinum members get access to all Bodyfit clubs across Sydney. Bodyfit Passport members get access to the following Bodyfit clubs including Glebe, Emerton, Blacktown.

How old I I have to be to join Bodyfit?

To join Bodyfit you must be 14 years or older. We also require a guardian signature on your contract and pre-exercise questionnaire. Kidsfit memberships for our children’s program are available for ages 6-12 years.

Does Bodyfit offer student discounts?

Student discount available at 15% off all membership options. Speak to the staff at your local Bodyfit for more information or to sign up.

If I have any queries about my membership or club, who do I speak to?

Our staff within each club are always here to help with any questions or feedback you have. If you’d like to talk to the Club Manager please let our reception team know. If the Club Manager is not available at that time our reception team will make sure you are contacted by them as soon as possible.

How do I update my personal details and/or account details?

You can update your personal details through ‘Your Bodyfit’ on our website. Register your ‘Your Bodyfit’ account now to update your details and make payments through our secure website. Alternatively, you can call or visit your nearest Bodyfit club, or request a change by sending us a message.

Can I put my membership on hold?

Yes you can. (Client to fill in rest of details).

What if I want to cancel my membership?

All the information regarding how to cancel your gym membership is on this page under the title ‘Membership Cancellation’.

How do I make a complaint?

Bodyfit welcomes your feedback and we are always interested in hearing about ways we can assist you with any concerns you may have. If you have a complaint, please speak to one of our club staff. If you’d prefer to speak with the Club Manager at your local Bodyfit please let our reception team know. If the Club Manager is not available at that time our reception team will make sure you are contacted by them as soon as possible.

Gyms

We have been told to practice social distancing, what are you doing about this?

Bodyfit understands that social distancing is being advised at this time. We’re supporting this in our clubs by;

  • Reducing the capacity of Group Exercise class sizes and requiring a minimum 2x2m space between participants in any class conducted in our studios. Floor markings are currently in use in all classes.
  • Reducing the capacity of our Cycle classes to allow the use of every second bike only.
  • Reducing the space between our cardio equipment on the gym floor with every second machine in use.
  • Reducing the space between our cardio equipment on the gym floor with every second machine in use
  • Removing all mats from our Mind Body studios – please bring your own if you wish to attend a class.
  • Removing all mats from our Mind Body studios – please bring your own if you wish to attend a class
  • Discouraging any personal contact during classes (such as a high five).
  • Informing members before the beginning of each class about what we are doing to minimise risks.
  • Finishing classes early to enforce cleaning of equipment (mats, bikes etc.)
  • All our equipment have been socially distanced to keep you safe and available to use.

Can I bring a friend to the club?

Of course, anytime! Please bring your buddy for a 2 day guest pass. Download on our website or ask a friendly staff member to help you.

Can my children wait for me in the members' lounge while I workout?

Yes, as long as they’re accompanied by an adult. Most of our clubs have a free creche for kids. With toys, games and activities to suit all ages, your child can have fun while being cared for by qualified and experienced staff.

Who can I ask if I have trouble using the equipment?

All of our team members are trained to help you use our equipment safely and effectively. Our Personal Trainers are our experts! Feel free to join in on our Gym Intro session for an equipment and gym induction, it’s the best place to start.

When's the quietest time to visit the club?

During weekdays our clubs are generally busiest before work, at lunchtime and after work. If you prefer a quieter atmosphere pay a visit just after lunch or in the afternoon. Visit our 24hour clubs for a convenient and much quieter experience.

Do I need to bring my own towel?

Yes. You’ll need to bring your own towel to dry off and to wipe down equipment after use so it’s sweat-free for the next member. In the interest of health and safety for our members & guests, we have a No Towel No Train policy. There are no exceptions and towels are available to purchase or hire.

How do I use the lockers?

Ask our friendly team for a demonstration.

What happens if I lose something in the changing rooms?

Let the staff at reception know as soon as possible so we can see if someone has handed it in. However, we can’t be held responsible for mislaid items.

What if I lose my membership card?

Don’t worry, just let the staff at reception know and they will be able to issue you with a new card at a small fee.

What should I do if the fire alarm sounds?

Don’t panic. Our fully trained staff and fitness team will inform you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test.

Are the team first aid trained?

Yes, we always have a number of first aiders on duty. In the unlikely event that someone is injured, there are also first aid boxes located at reception and in the gym.

Membership Cancellations

I've joined in the last 7 days

If you’re a new Bodyfit member and within the first 14 days of your membership you have had a change of mind and decide you’d like to leave, just let us know and we’ll sort everything out for you. All you’ll need to pay is your start up fee.

How do you cancel?
Within the first 14 days of starting please speak to your Membership Consultant or contact your local Bodyfit club.

I'm paying by direct debit and still within my minimum membership length

Your minimum term must be completed. Ask our team in club or email team@bodyfit.com.au for your options.

Training

How quickly will I see results when using the gym?

Your result depends on a variety of factors such as how often you attend, what exercise you do, what you eat and drink and what your goal is. The best way to ensure we fast track your results is to book in a complimentary consultation.

I've never used a gym before. What support is on offer?

We offer a Gym Intro session hosted by a Personal Trainer to guide you around the gym and show you how to use the equipment safely. We also offer a free consultation to double down and set you on the best path possible to achieve your goals. This is the best place for everyone to start regardless of your fitness level. At Bodyfit our goal is to not only assist you in reaching your goals, but to assist you in creating lasting fitness habits. This is why we always have a member from our fitness team on hand to help with any advice you may have in regards to training and nutrition, we have industry-leading instructors to support and guide you in during our Group Exercise classes and a network of Personal Trainers ready to motivate and encourage you throughout your fitness journey.

I have an injury/illness. Can I still use the gym?

Yes, however we recommend that you get the OK from your doctor before working out. Research has shown that regular exercise can prevent, slow down and even reverse some symptoms. Our fitness team has experience creating exercise regimes specific to injuries and illness so ask a member of the fitness team for advice and support.

Do I need to be fit before I join?

Not at all! In fact, if you are unfit the gym is the best place for you to start. With Bodyfit’s energetic and passionate fitness teams you’ll soon be fit after joining.

I'm new to classes. Are there any I shouldn't do?

There are no set classes that anyone should or shouldn’t do. Don’t be scared of trying something new. If you find it isn’t for you, try something else next time. However, you might discover a talent you never knew you had. We say it’s a good idea to try a class three times before making a decision that it isn’t right for you. Remember its your class, do it your way. Go at your own pace, it should be an enjoyable experience!

I'm pregnant, is it safe to workout?

The level of exercise during pregnancy is most commonly determined by pre-pregnancy fitness levels. If you’ve not been exercising recently it’s important for you to follow a more conservative exercise plan and progress things slowly. We recommend you book in with one of our Personal Trainers. When booking make sure you ask for one that is trained in Ante & Post Natal. They’ll help develop your personal fitness plan during pregnancy.

I am looking to tone my arms, bum and legs, what would you recommend?

A common question we get asked! To tone your arms, 2-3 sets of 8 reps work really well. Use a weight that you can keep good technique with for 8 reps but struggle with the 9th. Legs respond better to a slightly higher rep range: try 3 sets of 12 for 4 weeks then increase the weights and drop down to 8 reps. The best cardio machine depends on your goals. For health, it’s the one you like the most. For fat loss, it’s the one you are worst/least efficient at. Unfortunately, this is normally the one you hate! So try to mix it up with your favourite ones to stay motivated. For the best results, we prefer the bike and the rower. Giving yourself permission to do a range of activities will improve your overall fitness and keep you interested in your training generally.